RELIGION AND INTERNATIONAL BUSINESS

Source: 6 Responses to Religious Diversity. (2009, October 5). Retrieved May 15, 2011, from Common Sense Atheism: http://commonsenseatheism.com/?p=3245

WORKSHOP

1.       How can we create an ethical relationship between religion and business so that they may cooperate towards a more sustainable and respectful development of life?

Religion guides behavior of people, and therefore it can be used at every level of society, including organizations, to build positive relationship within it. The real complication arises when dealing with a multicultural environment, in which different cultures and religions have to find place as a common unit in order to work properly. Under these conditions, religious differences can pose a major challenge to the way in which an organization works. Therefore the better way to create an ethical relationship between religion and business is to promote tolerance and understanding of the different religions, in a way that different religions and a common business goal find an ethical balance that allows the organization to work properly.   

2.       Can you imagine a world without religion where everyone would be trying to get immediate satisfaction to their individual needs?

Absolutely not. Religion is implies different behavior regarding for example economic issues and in this way we can state that religion plays a very important role in determining the diversity of cultures including the nature of the needs of people and the way the achieve them. In a world without religion where everyone would be trying to get immediate satisfaction of their individual needs, meaning that all cultures would be individualist as they measure success in terms of their job and wealth and they are always aiming for a higher salary and position in the organizational hierarchy as a reward for their performance. The world would be selfish and the diversity at a cultural and business level wouldn’t exist as it does today providing a world balance; diversity is important because it allows learning from others.

3.       Religion can create networks of trust and familiarity that facilitates economic transactions. Can you name other positive aspects of this relationship?

Another positive aspect of the networks of trust and familiarity created by religion is that it facilitates cooperation as religion provides the bases for ethical behavior. Therefore governments and organizations can trust others whose religious bases are strong, which means that they are ethical and are appropriate partners for business relations.

4.       Do you think that stereotyping based on religion has been influenced by economical or political interests, why, whose? What is the role of The Media in this issue?

I believe that stereotypes based on religion have indeed been influenced by economical or political interests because religious differences have posed difficulties and limitations to governmental and business relationships given that each religion and culture has different perceptions regarding economic and political relations. From this impeded relationships surge stereotypes that spread thanks to the media.

An example of this is that eastern cultures and religions have been more reluctant to the western capitalism leaded by the USA, by standing up to their beliefs and defending their way of carrying relationships with other cultures at the social, political and economic level. One may say that the economic and political interests of the USA haven’t been fully achieved because of the opposition of other cultures and religions, and the American opinions and judgments regarding those religions based on political and economic matters have spread widely thanks to the media.

VIRTUAL TEAMS

VIRTUAL TEAMS are a group of people that work together to reach an objective and whose mean for communicating is mainly electronically given that they are either in different countries or organizations. They use information and communication technologies, but can have occasional face to face meetings.

They have become necessary nowadays because of the emergence of markets in different geographic locations, the wide projects or initiatives of organizations, and the nature of the new organizations that can be in the form of alliances, mergers, and acquisitions with different organizations, some of which may be in other countries. For this reason, there is a desire for telecommunicating by governments, organizations and people, in a way that they are able to share and be part of a common community.

Some elements that support the nature of the new organizations are:

Some challenges for virtual teams are face to face communication, the lack of community among participants, the lack of immediate managerial oversight, the need for leadership skills, conflict resolution strategies and responsibility skills. The lack of community leads to mistrust and this poses a great difficulty for virtual communication. This is why intercultural virtual teams must be SMART: Specific, Measurable, Attainable, Relevant, Time-bound. As well, virtual teams present pull and push factors such as the following that make promote and facilitate their applicability in today’s global business environment in spite of the complications that may arise.

During the meetings efficient monitoring and controlling strategies are important, there must be clear goals, and focusing on simplicity and accurate communication is an efficient strategy. As well, two important elements are to build trust and to take into account different time zones. A written planning tool specifying the audience, purpose, deadlines, content, evaluation and resources can be of great use in order to have control over the process and guarantee better virtual team outcomes regarding the stated goal.

To further understand VIRTUAL TEAMS watch the following video, this explains Virtual Teams, the reason of their appearance and application.

Source: Virtual Team. (2008, April 25). Retrieved May 15, 2011, from YouTube: http://www.youtube.com/watch?v=n1NyIBiYuFQ

COMMUNICATION

Source: Communiation. (2008, September 17). Retrieved May 25, 2011, from Comunicación Cultural para Artistas: http://seminariocomunicacioncultural.blogspot.com/

COMMUNICATION can be defined in many ways. - Link to exchange messages

- Verbal or non verbal expressions

- Method to express an idea; implies that someone is expected to capture the idea

- Social process to relate with others 

It has been subject to many gradual changes in recent times due to new trends imposed by globalization. Example of this are the emoticons, which appeared to provide expressions to virtual communication, they were born from the need of including expressions to written communication through the internet and technological devices.

The use of metaphors has proven to be an effective method for improving communication as shown in the article IF InterContinental WERE A SOUND…WHAT WOULD IT BE? By: Michael Spencer - Managing director of Sound Strategies Ltd. London, UK., where the use of metaphors was effective to transmit an idea regarding the corporate sound idea that Sound Strategies Ltd. wanted to propose to InterContinental. Metaphors make communication more creative, it implies more attention and even relating emotions. This type of communication goes beyond words to a more analytical and comprehensive process.

Also, reflexive listening is effective because it makes the other one feel comfortable and understood. Verbal response is done in four stages:

1.       Affirming contact

2.       Paraphrasing the expressed – summary

3.       Clarifying implicit thoughts and feeling

4.       Reflecting core feelings not fully expressed – hearing themselves

Regarding INTERCULTURAL COMMUNICATION, the encoding and decoding has to be made in the same system in order for the message to be decoded by the receiver. The source and the receiver share the same channel of communication, but have different fields of experience. Those differences in the fields of experiences between the source and the receiver constitute the barriers that affect communication. Barriers to communication are the following:

COMMUNICATION is the most important skill when dealing with intercultural communication. Cultural awareness, flexibility and patience are other important skills that should be taken into account to manage intercultural communication effectively.

DISCUSSION: New communication methods are taking over from more traditional approaches, resulting in a reduction in face-to-face meetings. How can you improve this situation?

As it was previously mentioned, new communication methods have appeared due to globalization and advances in technology that allow overcoming physical barriers such as time and distance. In the business environment this evolution of communication means have facilitated business making in different parts of the world, with the counter back that it means as well the reduction of face-to-face meetings. This issue is very relevant when evaluating the effectiveness of this type of communication channels given that dealing with intercultural communication becomes even trickier when all the senses are not involved in the communication as it goes down to writing/reading and speaking/hearing. In this way, other elements of the communication are lost such as the physical behavior of the people involved in the conversation which reflect much of the person’s emotions.

To improve this situation elements such as the previously mentioned emoticons appear in order to add an emotional background to the written conversations. Additionally, emoticons add information regarding physical expressions that can very much help decipher if communication is being effective or not. One can identify the other person’s mood and response to the conversation and therefore have clearer indices of how to manage it from there on.

In this context the power of words become important as languages and its extensive vocabulary provide elements that allow people to express their selves fully. For example poets are able to transmit in words the most complex and interesting feelings and in this way words can become a very successful communication strategy when one wants to express an idea. The use of metaphors to illustrate ideas and transmit messages are a creative means for improving communication as it is creative and implies deeper thought and analysis. This solution to the presented situation has a major setback imposed by the difficulty of having a thorough understanding of a common universal language that in the current business world is English.

Teleconferences have surged as a more comprehensive answer to this reduction in face-to-face meeting caused by the internet’s boom worldwide. In teleconferences people set a time to connect through the net in a visual contact provided by webcams. In this context, emoticons are no longer necessary as one is able to see the other’s facial expressions, reactions, and behavior at real time. This is why I believe that the most suitable way to improve the situation caused by the reduction of face-to-face meetings is developing communications means that even if they don’t occur in the same physical space, allow to integrate at the highest possible the eye contact with the writing/reading and speaking/hearing modes very common today. 

MIGRANT WORKERS AND EXPATRIATES

Source: Global Responses to Eco-Migration and Environmental Disasters. (2009, February 23). Retrieved May 15, 2011, from Equator Initiative: http://www.equatorinitiative.org/index.php?option=com_content&view=article&id=423%3Aecomigration&catid=110%3A09events&Itemid=546&lang=en

MIGRATION has been a constant in human kind. Due to the difference in the development of northern economies in the west and those of developing countries, huge disparities in wages and opportunities have appeared as well as new kinds of migration flows that have become an important topic on the international agenda.

Due to globalization capital and goods can move freely, but labor can’t. In recent years political resistance to migration has stifled this process and it will continue this way given that as long as people don’t have the same opportunities, there will be migration no matter what. The International Organization for Migration (IOM) is the leading intergovernmental organization in the field of migration.

The long term effects of immigration can be: a) OPENNESS TO SETTLEMENT which includes granting citizenship, gradual acceptance of cultural differences, formation of ethnic communities and creation of a multicultural society; or b) DENIAL TO SETTLENT that means the refusal of citizenship, rejection of cultural diversity and marginalization of immigrants and their descendants.

In recent years environmental changes worldwide have created a new concept regarding migration, this is ENVIRONMENTAL MIGRANTS, also known as climate or environmental refugees. This is due mainly to global warming because it produces changes that make that people can no longer harvest their lands. They leave their homes temporally or permanently and within their own territory or abroad, due to both gradual environmental change and extreme environmental events.

Women tend to be much more vulnerable in relation to male migrants, because due to discrimination, sexual exploitation and other kinds of gender based violence women that are forced to flee their countries of origin often do so for different reasons from male refugees.

Migration has effects for the implied countries as a whole:

EXPATRIATES

Expatriates are those people who are sent abroad by companies to reach a certain objective such as opening a new market. Cultural crash is an important issue, for which companies don’t necessarily choose its most prepared employees, but the most receptive and able to confront a new culture. Difficulties for companies regarding expatriate assignments include that the income resulting from the assignment may seem less than the cost of having an expatriate as it is hard to put them in a balance. For the expatriate, it includes having to give up many things in the home country and facing uncertainty when coming back. Expatriate assignments differ from overseas experiences as the later pursue their own goals and assume their own expenses.

DISCUSSION: How can Brain Drain be stopped and change into something beneficial for developing countries?

Brain drain, as described previously is the negative effect suffered by the home country as it loses highly trained and skilled manpower through migration. It’s a negative and cyclical process that worsens the conditions of the developing countries which are the ones that suffer the most from this phenomenon. The cyclical process can be explained through the following diagram:

As shown, the poor living condition and the absence of opportunities for the development of its people causes its skilled and trained manpower to leave the country in order to look for alternative ways of living. At the same time, the brain drain leaves the country in a worse position given that its skilled manpower are the ones that can help developing strategies for the growth of the country. Without these people the country’s chance of generating knowledge for its development decreases, which at the same time worsens the living conditions even more.

In this way, it’s beneficial for countries to prevent and stop BRAIN DRAIN as the skilled people are the ones that constitute opportunities for the country to develop growth and competition strategies in order for it to offer better living conditions to its people. This means that the cyclical process can be reverted as shown in the following diagram:

The sole solution for preventing and stopping BRAIN DRAIN is to provide better living conditions and opportunities for its highly trained and skilled manpower. This can be done in the following ways:

-          Guarantee quality education for their children

-          Guarantee working opportunities

-          Political stability

-          Security

-          Investment in infrastructure

If these basic aspects of life are not guaranteed to the people that can work in benefit of the country there’s no way those people will stay in a country when they acknowledge that other countries can offer greater opportunities for them given their capabilities.

ORGANIZATIONAL LEARNING & MANAGING CHANGE

ORGANIZATIONAL LEARNING

In the past, there were three elements necessary for a business to exist and these were:

1.       Capital

2.       Land

3.       People

Nowadays, the first two elements can be eliminated given that land is not necessary as one has access to technology and capital can be significantly reduced when starting up a business. People, with their knowledge, constitute then the most important asset within enterprises.

In this way, ORGANIZATIONAL LEARNING refers to how a group can gain knowledge, to how companies can improve, reduce costs and develop new techniques. LEARNING ORGANIZATIONS are then those that reinvent themselves as a whole by adapting to the environment and being able to sell new ideas and products. In relation to this topic, Peter Senge in his book The Fifth Discipline mentions that companies need to be creative, innovative and be able to implement ideas in an efficient way in order to gain profits. All in all, ORGANIZATIONAL LEARNING allow to do things better.

To learn more about Organizational Learning watch the following video which is a conference by Peter Senge, an organizational learning expert.

Source: Peter Senge – Organizational Learning Expert. (2010, August 25). Retrieved May 15, 2011, from YouTube: http://www.youtube.com/watch?v=iLFCrv7-XlI&feature=related

MANAGING CHANGE

Globalization and the homogenization of cultures have been the source to many changes in today’s world and organizations find no escape in facing them. Even if change has been a constant in the story of human kind, the characteristic of change in recent times is its increased speed. MANAGING CHANGE refers to how organizations adapt and face the fast speed changing global business environment. The competitive environment (see diagram of Porter’s Five Forces), and the whole system around an organizations (its customers, owners, etc) is changing, as well elements like technology and the organization itself. MANAGING CHANGE implies how the organization and its inner structure respond to modifications in the environment due to globalization.

However, the RESISTANCE TO CHANGE phenomenon poses a serious problem to management. It results from the fear to change and management has to help the organization as a whole to go beyond resistance. Change and conflict go together because conflict arises when change is not managed and handled properly. 

DISCUSSION: What would be the relationship between cross cultural environments and organizational learning strategies?

Cross cultural environments are those composed of people belonging to different cultural backgrounds. In other words, it’s an environment that gathers the knowledge of different countries and cultures. The relationship that can be established between cross cultural environments and organizational learning strategies is that the later can benefit from the variety of knowledge provided by cross cultural environments, which are rich from various points if one considers that no individual culture has been entirely successful, and mixing different cultures and getting out and profiting from the best of each one can be a very good strategy to face today’s globalized world. The interaction between cultures is creating a completely different world dynamic that can only be understood and profited from a cross-cultural context. Furthermore, if the world as a whole is developing and growing (some regions more than others) under these new dynamics, then companies can also profit from it as cross-cultural environments trigger the development of more effective and comprehensive learning strategies within enterprises.

To explain this, I believe that organizational learning strategies can be dramatically improved if organizations look towards other fronts in search of new techniques that allow them to gain knowledge, improve and reduce costs, all in all to do things better. Looking at the ones that have achieved greater things and replicating things that are useful for a specific organization is always a good idea to set the pace for greater development. The knowledge acquired by other countries are represented by its people in a cross cultural environment and with their input companies can learn from the positive aspects of each culture and replicate them, at the same time as learn from the ones that have had negative impacts.

All in all, in cross-cultural environment knowledge of different parts of the world are present, providing ideas, opinions, points of view and feedback that differ in contents, but that as a whole are a richer source of information regarding how the organization can do things better. In this way organizations become more receptive and open to global trends as their learning strategies grow in size and scope.

LEADERSHIP

Source: Programa #12: Liderazo. (2009, September 14). Retrieved February 24, 2011, from Hillson United-Revolución: http://www.revolucion7.com/2009/09/

1. How should organizational leaders behave in cross cultural environments?

In cross cultural environments organizational leaders have an important and challenging task similar to those of managers when motivating employees in such business environments. In fact, the motivation and leading tasks complement each other, so a leader is also expected to have motivational skills. For a leader working under such conditions it is important to have knowledge of the cultural background of the people he’s working with given that cultural traits influence the behavior of people and their perception. In this way, traits such as a charismatic leader may be too annoying for people belonging to a given culture; each culture not only influences motivational factors, but also the kind of leaders they respond to.

Tolerant, respectful, creative, charismatic, outgoing, dynamic, optimism and originality are some traits that are thought, in occidental cultures, to describe leaders in today’s business environment. For people who are leaders it’s important to have in mind both the objectives of the company in order to lead the employees towards the company’s goals, and also understand the wants and needs of the people he works with.  

2. Do you think the power of vision has been overestimated or underestimated in giving direction to business?

I believe the power of vision has indeed been underestimated in given direction to business. In fact, products that today we consider basic didn’t exist many years ago and were possible thanks to visionary people. Having a vision is thus a gift not everyone posses and those who throughout the history have made their vision true regardless of all the inconvenient changed the world in a positive way. I believe it just takes to take a look to the incredible inventions and projects of human kind to recognize the importance of visions in the development of projects and development of business activities.

Many years ago a vision was a passion and a way of living; today it’s not more than a business issue and it has even been implemented as a concept within the organizational culture. Stating the organization’s vision allows identifying goals and clear objectives that the company aims to achieve and therefore establishes a path to be followed. Without a vision the people working for the company won’t understand what it that they are working for is, and this in fact has a lot to do with motivation.

3. How should followers react when they do not agree with their managers’ directions?

When followers do not agree with the manager’s directions there are two possible situations depending if the manager’s directions are directly linked to reaching companies objectives or not. In the case that the managers’ directions are not directly linked to the companies’ goals there is always the possibility to express one’s ideas and try to reach a consensus. In this way, employees should have a range of action to be creative in their job and develop new ways and opportunities for the company. Input from part of the employees provides companies with new ideas that maybe they hadn’t considered and therefore they can profit from feedback given by people that know the business thoroughly. If the case is the opposite, in which de managers’ directions are linked directly with the organizational goals the problem is deeper as it makes no sense for a person to work for a company whose goal’s and vision he doesn’t not support. In this case, there is not much that can be done. 

ETHICAL BEHAVIOUR AND INTERNATIONAL BUSINESS

1. What does the statement “all capitalism is crony capitalism” is referring to? Do you agree with this statement or not? Give an example.

To identify what the statement “all capitalism is crony capitalism” we first have to understand the word crony. The Merriam-Webster online dictionary defines it as “a close friend especially from long lasting”. When stating that “all capitalism is crony capitalism” the legendary Indian reformer that said so was describing the Indian capitalism as one that benefits those long lasting friends and implies favoritism; in other words, corruption. In this way, I believe this is true in modern capitalism as independent wealth is the main goal and one has on the side only those who regardless of sharing my ideas are willing to support my ways, without considering other elements such as abilities.  

An example of this is the concentration of wealth perceived in modern economies and the widening gap between rich and poor as the concentration of wealth is a result of stronger and narrower relations between the powerful institutions of society such as media, the government and corporations. Crony capitalism can be described as the kind of capitalism that is regulated by the strategic alliance of powerful institutions to dominate the market and take advantage of their shared resources to control aspects such as the publication of news when a company is involved in a conflictive situation.

2. What is a Banana Republic? Why the author is comparing India with a Banana Republic?

A Banana Republic is a country that works under cronyism. Cronyism, as defined by the Merriam-Webster online dictionary, is “partiality to cronies especially as evidenced in the appointment of political hangers-on to office without regard to their qualifications”. In this order of ideas, a Banana Republic is corrupted, it’s a country in which power is delegated to people based on favoritism and not on people’s knowledge and abilities. Under a crony capitalist economic regime, the people that are in the powerful lane delegate power only to those friends from whom they can benefit; being on the right end of the banana.

The author compares India with a Banana Republic because of the consolidation of corporate power that has been occurring during the last 20 years in independent India with the media on the right end of the banana because of its incredible power to influence the market, to the point that the dominant media is now corporate and big businesses ranging in industries beyond their own and with incredible margins of profit.  

3. Why is it problematic that in the business world “The Media” becomes a corporation?

The problem with media becoming a corporation is that the objectivity of the reports and their credibility is lost as they control how the news is told.  In this way, the honesty of journalist is almost lost as they can be influenced on how to tell the story and journalist who are honest find it hard to work in the complex media- corporate business field. The quality of the job of the media stumbles as sources are not taken care of and ethical standards let a lot to wish for. The interests of the media shifts from a veridical source of information to monetary benefits and growth and in this way the liberty of press is questioned as the media becomes a source of corporate control.

4. In this situation, what behaviors are considered unethical for corporations, journalist and the state?

What is considered unethical for corporations, journalists and the state is to merge strategically in order to take advantage of each other’s power and influence in the market. While doing this, they jeopardize the credibility of the media and the liberty of press. By merging, corporations have the access to control what is published about them in the media and have influence in the political arena, leading to corruption. Corporations are not supposed to use unethical competition techniques in the market like controlling the media, journalists are supposed to be honest and tell the stories as they are and not let themselves be corrupted by power, and the state is supposed to be the guardian and its agents may not use their political influence and power to benefit from any business opportunity regardless of its effects on society.

5. What can The Media, Corporations and the States do in order to behave ethically and in the benefit of the people and not their own interest? Give at least 5 good ideas.

      - Corporations should develop a strong Public Relations department to deal with any eventuality that may arise in a legal, structured and ethical way.

<!   - The state should prohibit media-corporate mergers and reinforce the controls on unfair competition.

 

<!   - Implement legal control on state agents so that they won’t benefit from business opportunities because of their political power and influence.

<!   - The media is to remain independent in order to assure transparency, honesty and veridical information.

<!    - The media should implement rigorous controls to guarantee trustworthy sources and transparency of the information, as well as establish severe sanctions (firing) to those journalists who, as the document says, choose to become stenographers.

THE CORPORATION

Source: The Corporation. (2005, May 10). Retrieved February 24, 2011, from Film Forum: http://www.filmforum.org/films/corporation.html

1. How can we ensure corporations are held accountable for their actions “ethically” and “legally”?

It’s not an easy task to make sure that corporations are held accountable for the harm they cause in a society or in a given environment. This is especially evident in poor countries where the government is absent and people, and even the government itself welcome multinational corporations as if they were the means to end the suffering. MNCs take advantage of that situation and can even challenge the sovereignty of a given country. In exchange of very basic needs (food and shelter) a MNC can have at its disposition a very strong labor force. But who can stop them if the government itself is absent and being threatened? CSR, ethical behavior and international law should be able to do the job, but ethical behavior has been lost to ambition and international law has proved itself inefficient. CSR should be enforced, but in the case of multinational companies harming other nations the last resource is for them to be held accountable ethically and legally by their HOME government via control of CSR. In this way, the industrialized nations from where most of the MNC’s come from, must stand up to the responsibility of watching the steps their companies take internationally.

2. Should individuals (directors, employees, shareholders) bear any responsibility for the actions of a corporation? If so, to what degree?

Individuals working in a corporation that harms societies and the environment should bear with the responsibility of the effects of corporate decisions. Corporations are legal entities and even if they are legal persons, they don’t think and therefore don’t have the ability to make decisions. It’s peoples’ decisions which set the path for corporate activity and they should be held accountable for the effects that those decisions have at every level. CEOs are there to give impressive reports on profits and benefit from their status, profits that result from their decision making, so in this same way, negative aspects should also be awarded to those so called wise decision makers. A strategy to determine the degree to which decision makers are to held accountable is to determine levels or corporate violations and according to the level sanctions will be set upon the company in monetary forms or upon the decision makers.

3. What are the benefits of the corporate form? Could an alternative model offer these as well?

The main benefit of the corporate form is that they are legally perceived as a person and in this way a corporation has is now entitled to have private property and make decisions; they are also responsible for their decisions and actions. In this way, the company becomes a person that interacts with customers in the market, but always with the sole objective of their own personal growth, which implies that might allow companies to become more strong and competitive.

Alternative models would be those that create a legal personality for the company different from its members and allows the company to act as a whole in the competitive market. The difference is mainly in the size, as the corporate form is the biggest of the existing models and others that imply limited responsibility like the LLC imply a smaller company size and thus less power in the market and business environment.

4. Search for a foreign multinational corporation that has operations in Colombia. Research if they are run under Colombian rules or regulations or if they have special regulations?

AVON is a multinational corporation with operations in Colombia. It’s penetration in the market has been significant due to the quality of its products, the brand recognition, and because of their effective marketing strategies and distribution channels. AVON has been recognized in the market because of its important work in social matters as they have given women around the country an option to work and be independent by selling AVON products. Additionaly, Avon and Prebel (Colombian company) have worked close in the manufacturing of beauty products. However, the company is ruled under the Colombian regulation, for which they have adapted their activities to the country’s political and economical environment even if the business model resembles the one that operates under the AVON brand worldwide.

5. Should economic efficiency (Main argument for privatization) be the primary concern for commons and public services? Are there other criteria to determine who should own or operate them?

Regarding public services I believe economic efficiency is important, but should not prevail over common welfare. Public services are supposed to reach the whole society because they constitute basic needs such as water and electricity. In this way, the primary goal of such companies should be to reach everyone. Nonetheless, economic efficiency in order to cut costs and be able to provide those basic services at lower prices is very important as it guarantees that everyone will be able to pay for such services and therefore have access to the service. Privatization, in order to reach economic efficiency, is a valid argument, but in the case of public services special follow-up should be performed in order to guarantee that the company’s efforts are going to still be focused on the common welfare over profit.  

Other criteria to determine who should own or operate companies that provide public services is the level to commitment to society, accomplishment of social goal, satisfaction of community needs, level of CSR and quality of the service provided.